Legal

Terms & Conditions

This document outlines the Terms and Conditions of our grooming services and must be read by the customer before the first time our service is provided. By making decision to groom your dog with us you confirm that you have read, understood and accepted our Terms and Conditions.

Please note that all our policies, Terms and Conditions align with the 'Animal Welfare Act 2006'. Our salon is fully insured, staff have got all necessary qualifications and we are Animal First Aid trained.

Appointments and Bookings

Appointments for "full groom" or "Emmi Pet Teeth Cleaning" must be booked in advance via email, phone call or visiting our salon.
We kindly ask clients to arrive on time for schedule appointments. If arrival for the appointment is 15min late additional charges apply or the appointment can be cancelled. Please note that late arrivals may result in a shortened appointment, which could affect the overall quality of the service provided.
All the walk-in services do not require booking, however, to make sure that we are able to provide requested service promptly we recommend calling us at an earlier time before coming to our salon.
You will always receive confirmation of your appointment via email or text message.
During your first appointment we will do pre-grooming consultation and your dog's health check. We reserve the right to refuse grooming if a dog appears unwell, aggressive, excessively stressed or cannot be safely handled. We will require from you to fill up the register form and read the "Terms and Conditions" which provides us the consent to proceed with our services. After the consultation is completed, dog appears well and there are not concerns to groom we will inform you about estimated time of grooming and the price, after completion of service we will let you know that your dog can be picked up.
Customer Details Form you will receive to fill up requires information to contact you, your pet details and consent & agreement to our Terms and Conditions, all the data collected in registration form will be only used to contact you, to get necessary information about your pet and to make sure you have read and accepted our Terms and Conditions. The document signed at the initial appointment shall remain valid and applicable to all subsequent appointments. Your data will never be shared with any third parties. The photographs or videos of your dog may be posted on our social media only with your consent.

Cancellations of Appointments

Cancellations of your appointment can be done via email, phone call or by visiting us.
Please be advised of our cancellation policy:
- cancellation 2-3 days before - free of charge,
- cancellation 1 day before – 50% of the grooming price needs to be paid before further appointments can be booked,
- cancellation on the day of your appointment- we charge the full grooming price, cancellation fee needs to be paid before further appointments can be booked.
Missed appointments with no communication prior to appointment time will incur a 100% fee of the expected grooming cost which will need to be paid before further appointments can be booked.

Dog’s Health and Welfare

As your dog's health, welfare and safety is our primary concern, before the first groom we must be notified of all pre-existing medical conditions your dog might have. During the first consultation we require all the customers to fill up pre-grooming form that checks information about your dog's health, medical conditions, vaccinations, behavior etc.
If your dog appears unwell at the time of the appointment, it will not be accepted for grooming. If, during the time of grooming, we will notice any concerning health conditions or unstable behavior of your dog - grooming will be terminated. We will inform you about existing condition and ask to pick up your pet, recommending thereby consultation with vet.
We do not accept any dog which has been microchipped or had anesthetic within the last 48 hours. Dogs that have had major surgery within last 2 weeks will not be accepted as well. Depending on the situation and vet recommendations we will be able to book the appointment later in the future. We recommend puppies to wait with their groom 2 weeks after their vaccinations.
If your dog is found to have fleas, we will charge an additional fee of £15 as your pet will need to be bathed in medicated flea shampoo and the salon will need to be disinfected/fumigated after the groom.
In case of a need of immediate veterinary attention due to issue caused by the factors beyond our control, your pet will receive medical care and you agree that you will be liable for any resulting additional costs.
At our own discretion we may agree to compensate towards accidental injury that has happened during grooming process requiring from you the full veterinary report describing the medical treatments given to your dog and breakdown of all costs. Veterinary documents and invoices must be sent directly from the veterinary center via post or email to our grooming salon for our review.
If your pet's coat is excessively matted and de-matting is not possible, we will clip the coat with a short enough blade to get beneath the knots, without forcing discomfort to your dog. For severely matted coats there will be additional charge of £15.
We reserve the right to refuse to groom any dog at risk of harming itself or our staff.

Completion of grooming service

Upon the completion of grooming your dog we will contact you to come and collect your pet.
Unless a later collection time has been agreed in advance, collection more than 30 minutes after the agreed time may incur an additional fee.
At the end of appointment, we will provide you with and update on how the grooming session went. We make sure that every effort has been made to meet your expectations however we cannot guarantee that every groom can be carried out according to your visual expectations.
Payment for the service must be made in full before your dog is collected.